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Special Promotion: Free Shipping World Wide!

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Customer Service

Welcome to the Nowa Baby family!


We feel so excited for your new Nowa Baby product to bring you and your little one unparalleled comfort. If you would like to contact us regarding your order, kindly email support@nowababy.com

We offer FREE SHIPPING to all of our customers worldwide.

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?
Once an order is placed, we strive to process and ship your order within 48 hours (excluding weekends & holidays).

All of our orders are shipped by registered mail.

Our estimated delivery times after dispatch are:

EU 7-10 working days
North America 7-10 working days
South East Asia 5-7 working days
Australia 7-10 working days
Rest of World 10-15 working days


Please note that we cannot guarantee arrival dates and are not responsible for any delays.

Priority Delivery:

If you need your Nowa Baby product by a certain date, we do offer Courier International shipping (Fedex, DHL, etc...). Kindly send an email to support@nowababy.com and we will advise the additional cost to send the order by courier.


Please note we cannot guarantee arrival dates and are not responsible for any delays.

IS THE PRICE INCLUDING IMPORT DUTY?
The price of all products sold are including the unit price and the mailing cost, the price is not including import duty. Import duty is payable by the receiver of the order. All orders are shipped with an official Nowa Baby invoice. 

WHAT IS YOUR RETURN POLICY?
We are happy to accept a return of your purchase on unused, unwashed items in the original packaging with all tags in place. All returns must be processed within 30 days of receiving your Nowa Baby product. Shipping charges will not be returned. If you wish to return a product, kindly email support@nowababy.com and our team will get back to you ASAP.

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